It is the policy of Zeal Electronics Ltd to provide a professional and flexible service to our customers enabling us to accommodate their specific product requirements. It is also our policy to develop and maintain a strong customer relationship, which allows us to understand their individual needs and consistently meet their expectations.It is the aim of Zeal Electronics Ltd to be recognised as a leading provider of Contract Electronics Manufacturing Services who specialise in delivering high quality, low-mid volume, bespoke products, which are delivered on time, every time. It is also our aim to be recognised as a customer focused company who offer both new and existing customers a personal, unique and easy-going experience. Additionally, we aim to extend our already diverse portfolio of skills, allowing us to offer service provisions in new electronic manufacturing sectors. Zeal Electronics Ltd recognises the benefits of implementing a Quality Management System which conforms to the requirements of BS EN ISO 9001:2015 in achieving the company’s goals. As such, we are all unified in our commitment to its successful implementation, utilisation, and expansion, as well as maintaining its effectiveness.At Zeal Electronics we have set our own Quality Objectives as:•Percentage of customer product returns ≤ 5% - 6 Monthly•Percentage of on time deliveries above 85% - Monthly•Percentage of First Pass Yield ≥ 80% - Monthly•Individual Customer Satisfaction rating of ≥ 12 - 6 MonthlyThese are targets that we aim to acheive and that we monitor on a regular basis.If you would like a copy of our current quality system certificate. Please click the icon below.
“Quality is not what happens when what you do matches your intentions. It is what happens when what you do matches your customers' expectations.” Guaspari